Donate Life
I have been a loyal customer of Netflix.com for a couple years now. But that all changed today, after reading the article at CNN News on how Netflix.com throttles the accounts of heavy renters. Netflix's revised policy now reads "In determining priority for shipping and inventory allocation, we give priority to those members who receive the fewest DVDs through our service,".
Late last year I noticed a drastic slowdown in service. Originally I had attributed the slowdown to the Xmas season but the service did not speed up after Xmas. I emailed Netflix.com customer service on two occasions complaining of the slowdown in service. The first email went unanswered and the second I received the following response:
Hello Donald,
Thanks for your message.
I am very sorry about the inconvenience. Please be assured that Netflix delivery delays are very uncommon. If you're experiencing repeated delays with returning DVDs, we would suggest mailing them from a different location such as the post office.
You may report any difficulties with shipments using the Report Shipping Problem page.
If you have any further questions or concerns, please feel free to contact us.
Thanks,
Albert,
Netflix Customer Service
Apparently the customer service representative is unaware of Netflix's updated policy or he did not want to disclose the policy changes. I immediately canceled my account and joined Blockbuster.com's online rental service. I can only hope that other netflix.com subscribers will not tolerate this rental racism and cancel their account at netflix.com.