Donate Life
I rarely buy anything online or locally before I research the product on the web. I generally search for the best price available and if possible a retailer that comes recommended by a Merchant Review website.
However, no matter how much research you do, there are those unscrupulous companies that will take advantage of the consumer whenever possible. Unfortunately I found out the hard way that Alpine Home Air Products is one such company. Last week I placed an order for a pair of 20x25x5 furnace filters. At the end of the checkout process (see screenshot of transaction) a window popped up and told me 'Your cart is empty. Checkout is not available'. I found this error strange because you could clearly see that my cart was not empty. So before placing the order again, I waited several minutes to be sure that I did not receive a confirmation email before ordering again. When a confirmation never arrived I proceeded to place the same order for the Furnace Filters again.
The next day I received two separate emails with different order numbers confirming shipment of the Furnace Filters. I promptly notified Alpine Home Air Products of the error and was immediately issued an RMA# to return one set of the filters at my expense. Alpine is not crediting me for their error, I am going to be charged $8.08 for shipping the filters to my home and then I have to return the filters at an additional expense to myself.
I understand web development is complicated and errors are inevitable but when a merchant makes an error the consumer should not be held financially responsible for that error.
For this reason I recommend that if you are in the market for furnace filters I recommend buying elsewhere.